Terms & Conditions

THE SMALL PRINT


These terms and conditions provide detailed information for Clients considering cosmetic and medical skin procedures with Smile with Kev.


Booking Terms & Conditions

By making this booking you are entering into an agreement with us.

Please read our terms and conditions.

You agree to the before and after instructions.

Deposits will be deducted from the cost of treatment and are non-refundable. If you do not attend the appointment it will be retained. If you want to change the date of your appointment please give 48 hours notice or the deposit will be forfeited.

Clinically necessary top-up available for facial anti-wrinkle injections between 14 and 28 days of initial treatment.

After 28 days a £20 charge for top-ups is applied. Top-up within 14 days of initial treatment at clinicians discretion. No Top-ups available after 6 weeks/42 days from initial treatment. No top-up included for underarm sweating treatment.

Remaining filler is disposed of.

By making your booking, our agreement is a legal contract and your deposit is non-refundable in the situation where there has not been 48 Hour Notice of cancellation of booking, or non-attendance of the appointment. 


Refusal of Treatments

There are several reasons that a doctor may consider that a treatment is not a suitable option for an individual and we have a strict patient selection criteria to ensure patients are medically fit to undergo a particular treatment. It is therefore possible that we advise, in your best medical interests, that treatment is not appropriate. We will also not proceed with a procedure if we feel that your expectations exceed the results achievable from such surgery.

Please note that we do not provide treatments for anyone aged under 18 years.


Refund Policy

We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty, we will meet our obligations under the applicable laws.

Please see full Refund & Returns Policy relating to products purchased from Smilewithkev.co.uk.


Aftercare Instructions

At Smile With Kev we want You to achieve the best results. To ensure optimal results please follow the Aftercare advice.


Pre-Paid Payment Plan

Smile with Kev now offers Pre Paid Payment plans via GoCardless through Direct Debit. Click learn more to understand the Terms and Conditions, and how to set the Direct Debit up.


Smile With Kev Loyalty Card

Smile With Kev Loyalty Card Terms & Conditions.

Complaints

Our Promise

Our aim is to offer a Quality Tailored Service with the treatment we provide.

If issues arise. We make you a promise: 

We will endeavour to resolve matters swiftly and promptly.

We encourage individuals to discuss and feedback, comments, concerns or complaints with the staff most closely involved so that where possible, issues can be resolved as quickly and informally as possible.

If you wish to complain more formally to, the regulatory body, Healthcare Improvement Scotland, you can do so in the following ways:

Complaints
Corporate Governance Office
Healthcare Improvement Scotland
Gyle Square
1 South Gyle Crescent
Edinburgh
EH12 9EB

Email: hcis.complaints@nhs.net

Telephone: 0131 623 4326


Privacy Policy

We're committed to keeping your personal information safe and confidential both online and offline.

Online Bookings:
If you use our online booking service, before you enter any personal details into the online form, we'll tell you how your information will be used in our data protection statement and in the relevant terms and conditions. You will be asked to confirm that you have read and understood these before your booking can proceed.

We might occasionally send you information about products or services which we think would be of interest to you. If you'd prefer us not to use your contact details in this way you can tell us.

We use SimplyBook.me as our booking system provider. SimplyBook.me Terms & Conditions and Privacy policy can be accessed here: https://simplybook.me/en/terms-and-conditions

We use PayPal as our Online payments provide and you must consent and agree to PayPal’s User Agreement and Privacy Policy

Contacting us by email or Facebook Messenger
When you email or message us via facebook, we collect some personal details like your name, address and phone numbers. Email or Messenger isn't 100% secure - so we advise that you keep personal information to a minimum.

Emails are stored on our standard internal contact systems which are secure and can't be accessed by external parties. We store this information for an 10 years. Facebook Messages are stored inline with Facebooks privacy policy which can be located via https://www.facebook.com/about/basics 

Using your personal information
We will tell you if we intend to use your information for marketing purposes and we'll give you the opportunity to opt out if you want to.

If you receive marketing emails and don't want to in future, please use the unsubscribe link within the email and we will remove you from future campaigns.

All Paper documentation is stored and held securely and can't be accessed by external parties.

Medical Records will be retained for 15 years after the last visit. After which time records will archived.

Before and after photos will be saved securely on our standard internal contact systems which are secure and can't be accessed by external parties.

Some information such as Name, Date of Birth and Address will be shared with Pharmacies for proscribed and non proscribed products.

A list of the pharmacies used are below

Wigmore Medical Privacy Policy : https://www.wigmoremedical.com/PrivacyPolicy 

TLC Pharmacy Privacy Policy: http://www.tlcpharmacy.co.uk/tlc/privacy

Healthxchange Pharmacy Privacy Policy: https://www.healthxchange.com/privacy 

Obtaining a copy of your information and correcting mistakes
If we hold information about you, you can request to be provided with a copy of this and to have any inaccuracies corrected where necessary. A copy of this can be requested in clinic or in writing.

Links to other websites
Certain hypertext links in this website may lead you to websites which are not under the control of Smile with Kev. When you activate these, you may leave the SmileWithKev.co.uk website. These links are provided solely for your convenience and do not represent any endorsement or recommendation by Smile With Kev.

Smile With Kev accepts no responsibility or liability for the contents of any website to which a hypertext link exists and gives no representation or warranty as to the information on such websites. Smile with Kev accepts no responsibility or liability for any loss arising from any contract entered into with any website to which a hypertext link exists.

Legal statement about this Privacy Statement
This Privacy Statement is not designed to form a legally binding contract between Smile With Kev and users of our website or online services. Instead it's a guide on to our online protection standards - although, of course, we do consider it of utmost importance to abide by the principles stated here. 

Cookies
Cookies are small text files placed on your computer and are commonly used on the internet. We use them to:

    •    collect anonymous information that will help us understand visitors' browsing habits on our website

    •    compile statistical reports on website activity, e.g. number of visitors and the pages they visit

    •    in some cases, remember information about you when you visit our site. We may need to do this to provide some of our services. 

We do not use cookies to track your use of the internet after you leave our sites, nor do we store any personal information in them that could identify you to other people.

We may edit, delete or modify any of the terms and conditions contained in this Agreement, at any time and in our sole discretion, by posting a notice or a new agreement on our site. 

Acknowledgment of rights

You hereby acknowledge that all rights, titles and interests, including but not limited to rights covered by the Intellectual Property Rights, in and to the site, and that You will not acquire any right, title, or interest in or to the Program except as expressly set forth in this Agreement. You will not modify, adapt, translate, prepare derivative works from, decompile, reverse engineer, disassemble or otherwise attempt to derive source code from any of our services, software, or documentation, or create or attempt to create a substitute or similar service or product through use of or access to the Program or proprietary information related there to.


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